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General Manager- Lakeside Inn

Beachtree Properties is seeking a General Manager to manage the day-to-day operations of the Marco Island Lakeside Inn (Marco Island), a sunny island year-round 19 all suite hotel.   This position will act as the “Manager on duty”.  The General Manager will be responsible for ensuring optimum performance and continual growth of both the Retail and Wholesale business.  This position coordinates, directs, and manages all Marco Island Lakeside Inn employees and operations to achieve profitability, guest satisfaction, and efficiency, - while maintaining brand standards, as well as upholding the Beachtree Properties, LLC (Beachtree) mission.

 

Position Goals and Responsibilities:

  • This Position manages the business initiatives of Marco Island Lakeside Inn through process management.  It creates, implements and maintains business processes and related policies and procedures :
    • Develop sales strategies to support and exceed inventory goals
    • Monitor reservations daily to track goals and identify opportunities
    • Track revenue origins, i.e. Wholesale vs. Retail
    • Review weekly forecast reports to prepare for adjusting business trends
    • Manage Operating Expenses to increase profitability
    • Ensure property remains in compliance with all Local Laws regarding Fire Safety and Federal Laws regarding OSHA
    • Comply with Beachtree Properties Reporting requirements, including Headquarter support departments

 

  • Build partnerships to promote the Beachtree brand through marketing and new business development, - creating an external network to draw upon.  Work internally with business partners to promote the Beachtree mission:
    • Generate a presence in the community both professionally (Chamber of Commerce, Hotel Associations, CVB, etc.)  and personally as a representative of your property in charitable events and activities
    • Partner with Marketing Department to develop and execute Marketing strategies geared towards increasing business and establishing brand recognition
    • Remain up-to-date on current Hospitality trends to ensure competitive edge
    • Maintains relationships with local community and key people to increase property’s visibility within the local market
    • Identify areas of process improvement and leverage best practices by working with appropriate corporate resources as necessary

 

  • Establish a high standard of Customer Service synonymous with Beachtree Properties, creating a culture of Hospitality and clientele:
    • Review guest surveys on all applicable sites, including Trip Advisor to ensure 100% satisfaction, monitoring the following for actions needed:
    • Guest interaction with staff
    • Property feedback
    • Address customer service issues that can be resolved without Hospitality and Revenue Manager intervention
    • Coordinate with necessary departments/brands to handle room adjustments during over bookings, including client relocations
    • Ensure the property is maintained to brand standards
    • Provide guests extraordinary service through attention to detail,- using the client’s name and being  aware of any special events and/or celebrations
    • Promote a professional and service oriented environment,- driven by the entire staff

 

  • Identify, recruit and hire top talent to successfully drive business goals.  Manage performance to promote a culture of excellence and growth,- developing staff to operate independent of supervision:
    • Work with Corporate Human Resources Department and Hospitality and Revenue Manager to develop Standard Operating Procedures (SOPs); Customer Experience Training; Employee Policies and Procedures; and Employee Compensation
    • Maintain the highest quality of staff through effective recruiting, hiring, retention, coaching, succession planning and training.
    • Partner with Corporate Recruiter to identify qualified applicants
    • Help create a fun and inviting work culture that matches our corporate goals
    • Motivates and gives direction to all employees.
    • Communicates all policies and procedures to entire staff. Conducts regular meetings to provide various information including company communications, policy reviews, local property activities, goals, etc.
    • Adheres to federal, state and local laws employment related laws and regulations.
    • Conducts coaching/counseling sessions; performance evaluations; prepares performance improvement plans, disciplinary documentation; conducts terminations.
    • Ensures that employee related issues are resolved in a manner consistent with company policies.

 

Qualifications:

To be considered for this position all candidates must have the following:

  • Bachelor’s Degree in Business Management or Business Administration, preferred; Associate’s Degree, required
  • 5-7 years of experience in Hospitality Management, required
  • Must be proficient in Microsoft Suite; Knowledge of RoomMaster, a plus
  • Strong listening, oral, and written communication skills

 

Other Qualifications:

  • Demonstrate a passion for excellence, a love for service, and innate grasp to plan, implement, evaluate, and continually improve operations
  • Able to create a positive work environment by maintaining the highest level of ethics and integrity consistent with applicable regulatory standards and corporate values.

 

Applicant MUST have the following skills:                         

  • Self-motivated, highly driven, professional
  • Strong management background with a proven track record of success
  • Acute sense of urgency, with strong time management skills- regularly beating deadlines with accurate work
  • Ability to prioritize and multi-task
  • Ability to be on call as need to handle any after hours emergencies as they arise
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