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Front Desk Representative- Heavenly and Secrets Inn

Secrets and Heavenly Inn are looking for a dynamic, out-going Front Desk Representative. This position assures the highest level of customer service, as the guests' first point of contact in adjoining boutique hotels. It is responsible for ensuring the guests are made to feel welcome from arrival and addressing all the clients concerns. It coordinates front desk activities to assure that guests requests are handled in a timely manner, by ensuring requests are directed to the appropriate department.

Position Goals and Responsibilities:

  • This position is responsible for establishing a high standard of Customer Service for all clients, creating a perception of approachability and a welcoming environment:
    • Process guests check-ins/check-outs
    • Confirms phone and online reservations with guests
    • Date stamp, sort, and racks incoming mail and messages
    • Transmits and receives telephone messages
    • Answers inquires pertaining to hotel services and registration of guests
    • Maintains record of room availability and guests' accounts
    • Computes bills , making any necessary adjustments and collects payment
    • Posts guest charges to the ledger for items such as food, liquor, and phone
    • Store guests' valuables in hotel safe or safe deposit box
    • Deliver "WOW!" to all guests,- whether its arranging for a bottle of champagne in their room or supplying a gift basket for a special anniversary, surprise the guest and make their vacation with Beachtree special
    • Demonstrate and promote a strong commitment to providing the best possible experience for all guests
    • Respond to all guests requests and follow through to assure as satisfactory outcome and compliance
    • Offer guests assistance when needed and possible to assist guests with suggestions and/or reservations for restaurants, transportation, tours, etc. 

 

  • Provide a variety of administrative and miscellaneous support to the Beachtree team to ensure a successful stay for each guest and promote guest retention:
    • Maintain an organized work area, ensuring the lobby and Front Desk area are cleaned daily
    • Use downtime to monitor Reservations updates,- communicating to the team as needed
    • Assist Beachtree team whenever possible with guest concerns
    • Assist Housekeeping staff , when needed



Qualifications:
To be considered for this position all candidates must have the following:

  • High School Diploma
  • Valid Driver's License and reliable transportation
  • Experience in Hospitality and or Customer Service, preferred
  • Must be proficient in Microsoft Suite, additional computer skills a plus
  • Flexible availability, to include nights and weekends 


Applicant MUST have the following skills:

  • Strong listening, oral, and written communication skills 
  • Analytical thinking and problem solving
  • Ability to develop professional relationships with clients, establishing trust 
  • Acute sense of urgency, with strong time management skill
  • Ability to prioritize and multi-task
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