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Client Services Coordinator

MetaCoastal is seeking an experienced Client Services Coordinator with a passion for excellence and client satisfaction. The Client Services Coordinator will support the MetaCoastal client while vacationing. It addresses any actionable property management concerns for the MetaCoastal network of resort locations; monitoring the process through resolution, ensuring completion and accuracy, as well as providing regular reporting.

Responsibilities:

  • Provide excellent customer service and problem resolution to our traveling clients via phone
  • Update client accounts, cancellations and coordinate client relocations when necessary
  • Establish and meet service level expectations for each issue reported by clients
  • Perform daily survey review and follow up
  • Assign and process work orders while running various reports
  • Cultivate relationships with vendors to ensure excellent service
  • Utilize reporting to analyze and track recurring concerns, monitor reaction time and resolution process

Qualifications:

  • Associate degree in Business Management or Business Administration preferred, High School Diploma required
  • 1-3 years of account management and/or customer service experience, preferably in a call center environment
  • Proficient in MS Suite, including Oracle is a plus
  • Fluency in Spanish is a plus

What We Offer:

  • PTO
  • 401k Program
  • A culture committed to promotion from within
  • Health, Dental, Vision
  • Paid Holidays including 2 floating holidays per year
  • Opportunity to earn travel points- destinations include Hawaii, Mexico and Costa Rico
  • Fun work environment with monthly on site events including book clubs, picnics, contests and celebrations
  • Employee recognition and giving back to the community
  • Free Parking

 

MetaCoastal, LLC is an equal opportunity employer.

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